CPI Staff Attitudes/Approaches One corresponds to which?

• A. Directive
• B. Nonviolent Physical Crisis Intervention
• C. Supportive
• D. Therapeutic Rapport

Answer: (C)

In CPI, the supportive stance is the default in tense moments: staff stay calm, listen actively, show empathy, and validate the person’s feelings while offering safe options and pacing. This approach aims to reduce arousal and convey respect, helping the person feel heard rather than pressured, which lowers the risk of escalation. It’s distinct from a directive approach, which relies on commands or mandates, and from therapeutic rapport, which is about building trust over time rather than immediate de-escalation. Nonviolent Physical Crisis Intervention is the actual technique set for safe, hands-on methods if intervention becomes necessary, not an attitude in itself. So, the one that best matches the described attitude is the supportive approach.