What defines Phase 1 of the Conflict Cycle?

• A. An event that triggers the cycle.
• B. A period of calm and reflection.
• C. A formal debrief with the team.
• D. A review of restraints.

Answer: (A)

Phase 1 is the triggering event—the moment the situation begins to move toward conflict. It’s the initial cue or incident that starts the sequence, such as an environmental stressor or a behavior cue from the person that staff notice. Recognizing this trigger is essential because early, nonrestrictive interventions at this stage can often prevent escalation. The other options describe later stages or activities: a period of calm and reflection occurs after de-escalation or during recovery, a formal debrief happens after the incident to review actions, and a review of restraints is part of post-incident follow-up, not Phase 1.