What is the primary purpose of the Coping Model in crisis management?

• A. A model used to document procedural compliance.
• B. A model used to plan crisis drills.
• C. A model used to establish therapeutic rapport after a crisis.
• D. A model used to manage staff assignments.

Answer: (C)

The Coping Model is a post-crisis communication approach focused on rebuilding trust and helping the person cope after an incident. Its main aim is to re-establish therapeutic rapport, so the individual feels safe, understood, and able to regain self-control. By using calm, validating language, offering supportive options, and outlining simple coping steps, staff can reconnect with the person, reduce defensiveness, and guide them toward safer behavior moving forward.

This isn’t about documenting procedural compliance, planning drills, or managing staff assignments. Those are administrative or logistical tasks. The Coping Model centers on the interpersonal connection after a crisis, promoting safety and relationship repair.