Which statement best describes how the Kite Verbal Escalation Continuum is used during a crisis?

• A. Used at Behavior Level 1 (Pre-Conflict) to understand how behaviors connect and escalate.
• B. Used at Behavior Level 2 (Defensive) to understand how behaviors connect and escalate.
• C. Used after crisis resolution to document escalation history.
• D. Used to guide post-incident debrief.

Answer: (B)

During a crisis, the Verbal Escalation Continuum is used to assess the current level of escalation and guide in-the-moment responses. It emphasizes how behaviors connect and escalate, with the Defensive level representing when someone becomes verbally resistant or guarded. Recognizing cues at this level helps staff choose de-escalation strategies that fit the moment—calm voice, validation, offering choices, and boundaries—to prevent further escalation and keep everyone safe. This use during crisis contrasts with later uses like documenting escalation history or guiding post-incident debrief, which are about reflection after the fact rather than real-time management.