Which term describes the CPI method used to manage crises without violence?

• A. Supportive
• B. Nonviolent Physical Crisis Intervention
• C. Therapeutic Rapport
• D. Directive

Answer: (B)

The name of the CPI method that emphasizes managing crises without violence is Nonviolent Physical Crisis Intervention. This approach centers on de-escalation, using calm, respectful verbal and nonverbal communication to reduce agitation, while prioritizing safety. It guides staff to establish rapport, offer choices, and set clear expectations, with protective physical intervention only as a last resort and under trained, approved procedures to prevent harm. The other terms describe general strategies or tactics (a supportive stance, building therapeutic rapport, or giving direct instructions) but do not name the formal CPI approach focused on nonviolent resolution.