CPI Crisis Development Model Level Four is associated with which state?

• A. Anxiety
• B. Defensive
• C. Acting Out
• D. Tension Reduction

Answer: (D)

Level Four is the Tension Reduction stage of the CPI Crisis Development Model. At this point the person’s arousal has begun to settle, they are calmer, and they can engage in more constructive, cooperative communication. Staff can move toward safe, respectful de-escalation by using a calm voice, open body language, giving space when needed, and validating feelings while helping plan the next steps to regain control and safety. This stage follows the earlier levels where anxiety, defensiveness, and acting-out behaviors were present, which are characterized by higher tension and resistance. The defining feature here is the shift toward de-escalation and problem-solving as the crisis begins to wind down.